FAQ

1Deposits & Withdrawals

Q: What are the deposit methods on AyPoker?
A: Deposits are made exclusively via Cryptocurrency (Crypto Deposit).

Q: How can I withdraw my funds?
A: After playing, submit a withdrawal request from your My Account section.

Q: Deposit processing time?
A: Crypto deposits are usually instant.

Q: Withdrawal processing time?
A: Withdrawals are usually instant, but in special cases may take up to 12 hours.

Q: Deposit limits?
A: Minimum $10 – No maximum limit.

Q: Withdrawal limits?
A: Minimum $25 – No maximum limit.

Bonuses

Q: When can I withdraw my bonus?
A: After fulfilling the bonus rollover requirements.

Q: Can I transfer my bonus to Casino?
A: Yes, after completing wagering requirements.

Q: Where can I see bonus terms?
A: In the Promotions section.

Casino

Q: How to transfer balance to Casino?
A: Select the transfer amount in the My Account section.

Q: Can I transfer Casino balance back?
A: Yes, even without playing.

Account

Q: How to change my registered email?
A: Identity verification is required.

Q: Can I have more than one account?
A: No, only one account per user is allowed.

Q: Forgot my username?
A: Recoverable through ID verification.

Q: Forgot password?
A: Use “Forgot Password” on AyPoker.com.

Bets & Coupons

Q: Can I cancel my bet slip?
A: Edits are only possible before confirmation. After approval, cancellation isn’t possible.

Q: Maximum matches in a combo bet?
A: Up to 18 matches.

Q: When are bets settled?
A: Within 10 minutes after official match result.

Q: Match canceled or postponed?
A: 24-hour rule applies.

Q: How to place a system bet?
A: Select matches and system type (6/4, 5/3, 4/3 etc.).